December 11, 2017

Is There a Future for Insurance Service People?

The insurance agency has people who sell policies, and those who service customers.  The latter, called CSRs or CSAs, are the backbone of the business. As we know them, CSRs or CSAs are dead men and …

| By OAA Admin
man and woman shake hands over a table with coffee mugs in front of them
December 06, 2017

What Can We Do About It?

Last time, I wrote about two facts that call into question the continuing value of insurance agents in the sale of insurance.  One impacts their utility for carriers and the other customer.

| By OAA Admin
open laptop showing charts and a score
November 30, 2017

Where We Are Now

I’ve been writing about the future of insurance distribution here for some time. My goal has been to help agency owners think about the future and prepare for it. I’m not interested in doom and …

| By OAA Admin
crashed car
November 03, 2017

Pain and Opportunity in Auto

As virtually everyone in the insurance industry knows, insurance carriers have been taking a bath in both commercial and personal auto, during the last year.  In several recent meetings I’ve …

| By OAA Admin
October 30, 2017

An Agent for the Future

In my last blog, I quoted Jeff Bezos, CEO of Amazon, regarding the future. Taking a cue from him, I expressed great optimism in the future of the insurance agency business! And I’m putting my …

| By OAA Admin
September 08, 2017

What is an Expert?

Insurance is very complicated.  The first time anyone tries to read an insurance policy that becomes immediately and dramatically obvious.  Commercial insurance, as a specialization, is much more …

| By OAA Admin
July 18, 2017

Giving It Away, Two  


| By OAA Admin
April 18, 2017

Is There a Future for the Independent Agency?

OAA and its 135 member agencies, held our Annual Success Celebration last week where we gathered to celebrate our collective success in the past year.  That event was highlighted by the attendance, …

| By OAA Admin
russell westbrook headshot
April 04, 2017

“You Just Got to Want It More Than Other People” - Russell Westbrook, Thunder Point Guard

If you are a fan of NBA basketball, you know who Russell Westbrook is.  If you’re not, let me introduce him.  He is not just an incredible athlete, but someone who is focused single mindedly on …

| By OAA Admin
man looking disappointed in front of a negative growth chart
March 01, 2017

Small Business Failure Rate

Rand Paul, the U.S. Senator and former presidential candidate, claimed during his campaign that 90% of all small businesses fail.  According to Bloomberg News, 80% of all businesses fail in the first …

| By OAA Admin