crashed car
November 03, 2017

Pain and Opportunity in Auto

As virtually everyone in the insurance industry knows, insurance carriers have been taking a bath in both commercial and personal auto, during the last year.  In several recent meetings I’ve …

| By OAA Admin
October 30, 2017

An Agent for the Future

In my last blog, I quoted Jeff Bezos, CEO of Amazon, regarding the future. Taking a cue from him, I expressed great optimism in the future of the insurance agency business! And I’m putting my …

| By OAA Admin
September 08, 2017

What is an Expert?

Insurance is very complicated.  The first time anyone tries to read an insurance policy that becomes immediately and dramatically obvious.  Commercial insurance, as a specialization, is much more …

| By OAA Admin
July 18, 2017

Giving It Away, Two  


| By OAA Admin
April 18, 2017

Is There a Future for the Independent Agency?

OAA and its 135 member agencies, held our Annual Success Celebration last week where we gathered to celebrate our collective success in the past year.  That event was highlighted by the attendance, …

| By OAA Admin
russell westbrook headshot
April 04, 2017

“You Just Got to Want It More Than Other People” - Russell Westbrook, Thunder Point Guard

If you are a fan of NBA basketball, you know who Russell Westbrook is.  If you’re not, let me introduce him.  He is not just an incredible athlete, but someone who is focused single mindedly on …

| By OAA Admin
man looking disappointed in front of a negative growth chart
March 01, 2017

Small Business Failure Rate

Rand Paul, the U.S. Senator and former presidential candidate, claimed during his campaign that 90% of all small businesses fail.  According to Bloomberg News, 80% of all businesses fail in the first …

| By OAA Admin
January 25, 2017

It’s Time to Make Hay

Ever since the election in November, I’ve been talking to business people about the results.  Regardless of party affiliation or candidate preference in the election, one thing has been coming …

| By OAA Admin
December 13, 2016

The Golden Age of the Small Insurance Agency

Much has been written in the last few years about the challenges to be faced by the independent insurance agency industry in the coming years.  Some of that by me.  The conventional wisdom is that …

| By OAA Admin
Preparation of the lemonade drink. Lemonade in the jug and lemons with mint on the table outdoor
November 15, 2016

Surviving Lemonade: Customers Who LOVE You

The first thing anyone who wants their agency to survive the next five or ten years needs to understand is this:  you cannot deliver a cheaper price to a customer than a computer algorithm can.  If …

| By OAA Admin