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Gratitude for Your Attitude!

Have you ever been sitting in your office, the phone isn’t ringing, sales aren’t happening and you’re feeling a little – low? Well, if you ...

By OAA Admin

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Insurance Agency Management

The Case for Service Centers

During a recent blog series I took a look at the true cost of hiring a producer. I’d like to take a similar swing at the cost of customer ...

By OAA Admin

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Insurance Agency Management

Have You Taken a Look at Your Office Lately?

I have been out visiting agencies lately. And I have been very impressed by some of the insurance agency offices I have been in! I’ve ...

By OAA Admin

Insurance Agency Management

You've Got to Spend Money to Make Money

Any businessperson will tell you that the title of this post is a lot of crap!

By OAA Admin

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Insurance Sales

Cash Isn't King, It's Everything!

As a new business owner back in the day I wanted to be sure we ran our business professionally from the beginning. So, we started our agency ...

By OAA Admin

Insurance Agency Management

Really Good Customer Service

If you’ve been reading this blog a while you may know that I’m a pilot and I own a couple of airplanes. But I don’t insure them. ...

By OAA Admin

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Growth Agent Insight

Turning Disaster Into Dollars

A lot of the conversations I have in this business revolve around claims. Discussions of loss ratios, catastrophic claims and simple fires ...

By OAA Admin

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Insurance Agency Management

I Do One Thing, I Do It Very Well, Then I Move On…

Recently, I wrote about the exceptional customer service experience that my aviation insurance agent Alejandro Galioto provides. Writing ...

By OAA Admin

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Insurance Agency Management

What’s a Customer Worth to You?

A lot right? OK but how much? As I hope you will see by the end of this post it’s really useful information to know.

By OAA Admin

3 people looking at laptop in meeting

Insurance Agency Management

The Office

No, I’m not talking about the hit show on NBC. I’m referring to the place where you work. What’s it like? What’s it say ...

By OAA Admin

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