If you’ve been reading this blog a while you may know that I’m a pilot and I own a couple of airplanes. But I don’t insure them. Someone in my office argued that I should but I think aviation …
A lot of the conversations I have in this business revolve around claims. Discussions of loss ratios, catastrophic claims and simple fires always seem to revolve around what it’s doing to our …
Recently, I wrote about the exceptional customer service experience that my aviation insurance agent Alejandro Galioto provides. Writing that blog got me to take a look at his website: …
No, I’m not talking about the hit show on NBC. I’m referring to the place where you work. What’s it like? What’s it say about you? What’s a great choice for a new agency?
In the 1930s, Abbott and Costello began performing their famous routine on radio. In the sketch, popular for more than eight decades now, the two comedians descend into wildly hilarious confusion. …
That’s the question my wife and I ask each other every day about 3:00 o’clock in the afternoon. We have pretty busy lives with multiple businesses, children, hobbies and activities to manage. So, …
Not long ago I got to spend the afternoon with a fellow insurance agency owner talking about our business. He’d been in the agency business quite a bit longer than I have but we shared a lot of the …
About 10 years ago I attended Dynamics of Sales Management, which is a program put on by the folks who have the CIC and CISR programs. It was excellent. Not just for the class content but mostly for …
