Growth Agent Insight

June 04, 2013

Really Good Customer Service

If you’ve been reading this blog a while you may know that I’m a pilot and I own a couple of airplanes.  But I don’t insure them.  Someone in my office argued that I should but I think aviation …

| By OAA Admin
May 28, 2013

Turning Disaster Into Dollars

A lot of the conversations I have in this business revolve around claims.  Discussions of loss ratios, catastrophic claims and simple fires always seem to revolve around what it’s doing to our …

| By OAA Admin
May 23, 2013

I Do One Thing, I Do It Very Well, Then I Move On…

Recently, I wrote about the exceptional customer service experience that my aviation insurance agent Alejandro Galioto provides.  Writing that blog got me to take a look at his website:  …

| By OAA Admin
May 16, 2013

What’s a Customer Worth to You?

A lot right?  OK but how much?  As I hope you will see by the end of this post it’s really useful information to know.

| By OAA Admin
May 14, 2013

The Office

No, I’m not talking about the hit show on NBC.  I’m referring to the place where you work.  What’s it like?  What’s it say about you?  What’s a great choice for a new agency?

| By OAA Admin
May 09, 2013

The Fourth Way

I just got back from the Strategic Insurance Agency Alliance’s semi annual meeting in Marco Island, Florida. 

| By OAA Admin
May 07, 2013

Who’s On First?

In the 1930s, Abbott and Costello began performing their famous routine on radio.  In the sketch, popular for more than eight decades now, the two comedians descend into wildly hilarious confusion.  …

| By OAA Admin
May 02, 2013

What’s the Plan?

That’s the question my wife and I ask each other every day about 3:00 o’clock in the afternoon.  We have pretty busy lives with multiple businesses, children, hobbies and activities to manage.  So, …

| By OAA Admin
April 25, 2013

Who Owns the Agency?

Not long ago I got to spend the afternoon with a fellow insurance agency owner talking about our business.  He’d been in the agency business quite a bit longer than I have but we shared a lot of the …

| By OAA Admin
April 23, 2013

Managing Producers (Know when to hold ‘em and when to fold ‘em)

About 10 years ago I attended Dynamics of Sales Management, which is a program put on by the folks who have the CIC and CISR programs.  It was excellent. Not just for the class content but mostly for …

| By OAA Admin