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You've Got to Spend Money to Make Money

Any businessperson will tell you that the title of this post is a lot of crap!

| By OAA Admin

Cash Isn't King, It's Everything!

As a new business owner back in the day I wanted to be sure we ran our business professionally from the beginning.  So, we started our agency from day one with an agency automation system so we could …

| By OAA Admin

Really Good Customer Service

If you’ve been reading this blog a while you may know that I’m a pilot and I own a couple of airplanes.  But I don’t insure them.  Someone in my office argued that I should but I think aviation …

| By OAA Admin

Turning Disaster Into Dollars

A lot of the conversations I have in this business revolve around claims.  Discussions of loss ratios, catastrophic claims and simple fires always seem to revolve around what it’s doing to our …

| By OAA Admin

I Do One Thing, I Do It Very Well, Then I Move On…

Recently, I wrote about the exceptional customer service experience that my aviation insurance agent Alejandro Galioto provides.  Writing that blog got me to take a look at his website:  …

| By OAA Admin

What’s a Customer Worth to You?

A lot right?  OK but how much?  As I hope you will see by the end of this post it’s really useful information to know.

| By OAA Admin

The Office

No, I’m not talking about the hit show on NBC.  I’m referring to the place where you work.  What’s it like?  What’s it say about you?  What’s a great choice for a new agency?

| By OAA Admin

The Fourth Way

I just got back from the Strategic Insurance Agency Alliance’s semi annual meeting in Marco Island, Florida. 

| By OAA Admin

Who’s On First?

In the 1930s, Abbott and Costello began performing their famous routine on radio.  In the sketch, popular for more than eight decades now, the two comedians descend into wildly hilarious confusion.  …

| By OAA Admin

What’s the Plan?

That’s the question my wife and I ask each other every day about 3:00 o’clock in the afternoon.  We have pretty busy lives with multiple businesses, children, hobbies and activities to manage.  So, …

| By OAA Admin