June 13, 2013

Have You Taken a Look at Your Office Lately?

I have been out visiting agencies lately.  And I have been very impressed by some of the insurance agency offices I have been in!  I’ve been to quite a few that made me just a bit jealous.  I’d like …

| By OAA Admin
June 11, 2013

You've Got to Spend Money to Make Money

Any businessperson will tell you that the title of this post is a lot of crap!

| By OAA Admin
June 06, 2013

Cash Isn't King, It's Everything!

As a new business owner back in the day I wanted to be sure we ran our business professionally from the beginning.  So, we started our agency from day one with an agency automation system so we could …

| By OAA Admin
June 04, 2013

Really Good Customer Service

If you’ve been reading this blog a while you may know that I’m a pilot and I own a couple of airplanes.  But I don’t insure them.  Someone in my office argued that I should but I think aviation …

| By OAA Admin
May 28, 2013

Turning Disaster Into Dollars

A lot of the conversations I have in this business revolve around claims.  Discussions of loss ratios, catastrophic claims and simple fires always seem to revolve around what it’s doing to our …

| By OAA Admin
May 23, 2013

I Do One Thing, I Do It Very Well, Then I Move On…

Recently, I wrote about the exceptional customer service experience that my aviation insurance agent Alejandro Galioto provides.  Writing that blog got me to take a look at his website:  …

| By OAA Admin
May 16, 2013

What’s a Customer Worth to You?

A lot right?  OK but how much?  As I hope you will see by the end of this post it’s really useful information to know.

| By OAA Admin
May 14, 2013

The Office

No, I’m not talking about the hit show on NBC.  I’m referring to the place where you work.  What’s it like?  What’s it say about you?  What’s a great choice for a new agency?

| By OAA Admin
May 09, 2013

The Fourth Way

I just got back from the Strategic Insurance Agency Alliance’s semi annual meeting in Marco Island, Florida. 

| By OAA Admin
May 07, 2013

Who’s On First?

In the 1930s, Abbott and Costello began performing their famous routine on radio.  In the sketch, popular for more than eight decades now, the two comedians descend into wildly hilarious confusion.  …

| By OAA Admin