Continuing our discussion on how to properly compensate staff, let’s discuss compensating internal staff for personal lines sales activities. I have written before on how to and how much to pay …
Continuing the discussion on paying staff in the growing agency, let me share some thoughts on how to structure a compensation plan.
An OAA member recently asked me this question during a session on managing the growing agency. It’s a great question! And there are as many answers as grains of sand on the beach! But while I think …
I was visiting with a CSR recently about her experience with an abusive customer. This unpleasant individual was one of those people who, when upset, cannot control himself. He takes his …
We are getting close to a new year and most of us are thinking about what we can accomplish next year. In the growing agency, that includes deciding what a reasonable growth goal should be.
Have you ever been frustrated because your employees don’t do what you want them to do? Or because they do things the way they prefer to do them but not necessarily the way your SOPs dictate?
Anyone who has ever been on a family car trip has heard that question. At least a million times, right?
I’ve been writing a lot this year about online marketing, networking, social media and related subjects.
Have you ever wondered what makes great companies great? Of course you have!
In an earlier posts I have tried to make the point that if you don’t have a website for your agency you