January 09, 2014

Paying Staff for Selling Activity in Personal Lines

Continuing our discussion on how to properly compensate staff, let’s discuss compensating internal staff for personal lines sales activities. I have written before on how to and how much to pay …

| By OAA Admin
January 07, 2014

How to Pay Your Staff

Continuing the discussion on paying staff in the growing agency, let me share some thoughts on how to structure a compensation plan.

| By OAA Admin
January 02, 2014

How Much to Pay Your Staff?

An OAA member recently asked me this question during a session on managing the growing agency. It’s a great question! And there are as many answers as grains of sand on the beach! But while I think …

| By OAA Admin
December 31, 2013

Completely Unacceptable

I was visiting with a CSR recently about her experience with an abusive customer.  This unpleasant individual was one of those people who, when upset, cannot control himself.  He takes his …

| By OAA Admin
December 27, 2013

Goal Setting!

We are getting close to a new year and most of us are thinking about what we can accomplish next year. In the growing agency, that includes deciding what a reasonable growth goal should be.

| By OAA Admin
December 23, 2013


Have you ever been frustrated because your employees don’t do what you want them to do? Or because they do things the way they prefer to do them but not necessarily the way your SOPs dictate?

| By OAA Admin
December 19, 2013

Are We There Yet?

Anyone who has ever been on a family car trip has heard that question.  At least a million times, right?

| By OAA Admin
December 17, 2013

Social Media Networking: How to Get Going

I’ve been writing a lot this year about online marketing, networking, social media and related subjects.

| By OAA Admin
December 12, 2013


Have you ever wondered what makes great companies great? Of course you have!

| By OAA Admin
December 10, 2013

Make Your Website Work!

In an earlier posts I have tried to make the point that if you don’t have a website for your agency you

| By OAA Admin